Shipping & Delivery Policy

At SouqElite, we strive to ensure your premium fragrances and products arrive safely and promptly. Please read our shipping and delivery guidelines to understand how we handle your orders.

Delivery Methods & Timelines

We collaborate with reliable courier partners to deliver your orders with care.

Delivery timelines vary depending on location and courier service, generally within 2–10 business days for UAE destinations.

Please note that delivery estimates are indicative, and delays may occur due to factors outside our control, such as customs checks or courier disruptions.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery address and order size.

Special promotions, such as free shipping, may be offered periodically and will be clearly displayed on our website.

International Orders

For shipments outside the UAE, additional customs duties, taxes, or import fees may apply.

Customers are responsible for any charges levied by local authorities in their country.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery.

Delays & Exceptions

SouqElite is not responsible for delivery delays caused by couriers, customs, extreme weather, or incorrect shipping information.

In rare cases of lost or severely delayed shipments, our customer support team will coordinate with the courier to resolve the issue promptly.

Address Accuracy

Please ensure your shipping details are complete and accurate at the time of checkout.

Additional charges may apply if orders need to be reshipped due to incomplete or incorrect addresses.